Priority One Lawn Care Service Benefits

● Access to your personalized customer portal with ability to view scheduled services and invoice information, as well as request additional services all from the convenience of your phone or computer.

● Communicate with us easily via text, email, or phone with us for your convenience at 248-605-2202 or customercare@priorityonelawn.com.

● Automated set it and forget it monthly billing with a debit or credit card securely stored on file within your customer portal for easy access if you need to update your card.

● All equipment on your property is operated by professionally trained and certified landscape specialists utilizing stringent MGIA and NLA standards following site specific systems and plans.

● Utilization of CompanyCam property 2-way photo communication & documentation app allows smoother business-client communication regarding project expectations and needs – we’ll both be “on the same page” – literally!

● Safety is key- and we have ingrained this into our culture, ensuring risk reduction while operating on your property by following all indicated MI-OSHA safety guidelines at all times.

● Priority One Lawn Care LLC is insured with a Two Million dollar per occurrence commercial liability insurance policy for your peace of mind.

● All landscape specialists wear highly visible uniforms while performing work on your property. All employees are background checked, drug tested, and placed through continuing education units throughout the year.

Terms of Service – Property Maintenance Agreement

Payment

Once you receive your first invoice, you will be able to store your card information for the most convenient billing experience. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Payment for lawn care services will be charged to your card on file within 3-5 business days for the previous week of service. An electronic receipt will be sent to you. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service. If payment is made for the entire contract upfront in advance prior to start of season, a 5% discount can be applied. This discount does not apply to additional services throughout the year or season.

Scheduling

In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start, and completion dates. Lawn care services are placed on a weekly schedule and adjusted as needed throughout the season by our professionals. Priority One Lawn Care reserves the right to use and employee sub contractors to complete our service agreement with you, the client. Please expect 1 to 1 day delay for each day of inclement weather including rain, high winds, lightening, snow, ice, hail, etc. We do not currently offer bi-weekly service, except when our professionals agree that weather dictates we do so. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.

Picking Up Items

Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc. This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean up service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment. Repeated occurrences, damage to our equipment or personal injury to our employees may result in termination of service.

Courtesy and Safety

While Priority One Lawn Care LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own.

Extra Clean Up Due to Storm or Heavy Winds

If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up what is necessary and charge at a rate of $60 per man hour plus a $25 disposal fee per cubic yard of waste. In most instances, we will communicate with you before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

Extra Clean Up Due to Tree Discharge

If a tree on your property (or a neighbor’s property) causes excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge at a rate of $50 per man hour plus a $20 disposal fee to clean up the area. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

Requesting to Skip a Mow

Our crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need mowed and would benefit from skipping a week of service, the crew leader will make a note of the skipped service. This may happen during drier periods or toward the beginning/end of the season. Otherwise, your lawn will be mowed weekly. You are allowed two requested skips per year at no charge, if requested at least 24 hours before your service is scheduled to be performed. If you request to skip service with less than 24 hours notice, or request more than two skips per season, your account will be charged $25 per event.

Requesting to Mow Shorter

Please be advised that we mow at a 3 1/2 inch blade length during the spring/fall and 4 inches during the summer. This guarantees optimal health, quality, and aesthetic of your lawn. Mowing shorter than 3 1/2 – 4 inches damages grass roots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.

Damages

We cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc. We can replace certain items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing, mailbox posts, fences, swing-sets and play areas, unprotected siding that may be low to the ground, and other unprotected areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible. Please note that Priority One Lawn Care LLC. is fully licensed and insured, carries two million dollar liability insurance, and workers’ compensation coverage on all Priority One Lawn Care LLC employees.

Satisfaction Guarantee

Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call or voicemail, email, or service request through our Customer Portal. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday from 8:00 AM to 5:00 PM), we will contact you as soon as possible when we re-open. If an issue should arise after the 24 hour window, it may be due to an issue of nature or other circumstances that could prevent us from correcting the problem at no charge.

Cancellation

30 day notice is required for any contracted clients who wish to cease services. Early termination fee of 200% of monthly payment will be applied to final and last invoice.

Continuation Of Service

Once weekly service begins, you’ll be placed on our annual schedule for service to resume each spring. Written notice of cancellation is necessary from either party to end service.

Service Calls

If you should require a service that we currently offer that is not listed within your contract, please notify us. We can provide service calls for a minimum of $120 per visit.

Additional Services

Any additional or unscheduled services requested by client and agreed upon by Priority One Lawn Care LLC will be billed outside of this monthly contract price on that month’s bill or the prior month’s bill for payment as an additional line item.

Lawn & Landscape Services

Priority One Lawn Care is a full service lawn and landscape company where customers are the top priority.

  • Weekly Lawn Mowing
  • Spring & Fall Cleanup
  • Mulch & Stone
  • Grass Fertilizer & Weed Control
  • Hedge Trimming
  • Aeration | Overseed | Sod

Service Areas

Priority One Lawn Care currently serves all of Oakland County, Michigan, and is quickly expanding into neighboring counties.

  • Novi, MI
  • Farmington Hills, MI
  • West Bloomfield Township, MI
  • Commerce Township, MI
  • Wixom, MI
  • Milford Township, MI
  • Northville Township, MI

Contact Information

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Hours:
Mo-Fr: 8:00 AM - 5:00 PM

24875 Novi Rd #1033
Novi, MI 48376

customercare@priorityonelawn.com

(248) 605-2202